Urban Canopy Member Resources

 Our Transporter Crew Member could arrive at your residence anytime between 8am and 5pm on your designated pick-up day. Please have your buckets or bins out in your designated spot by 8am.

If you live in a high rise, we’d suggest your buckets are exchanged in one of the following locations: 1) With the front desk  2) In a mailroom  3) In front of your unit door (only if former locations are not allowed). Please check in with your building to see what they are most comfortable with before signing up!

We do not offer discounts when multiple people sign up for the residential service at the same location. If you would like to share a larger 35 gallon tote with your neighbors, please sign up for our Commercial Compost Club. Sharing these larger bins will save you some cash.

If you want to cancel a pickup because your bucket isn’t full or you’re out of town, no problem! Notify us the day before we’re supposed to stop by and we will take you off the route and credit you for the skipped stop. There are two ways to skip your pickup:

1. Send us an email to compost@theurbancanopy.org by 3pm the day prior. 

2. Login to your member portal by midnight the evening prior, where you are able to skip upcoming stops. You can find this feature on the top right of your profile page

Stripe auto payments are the only method of payment we use at this time.

 Your payment method on file is automatically charged on the same day of each month. This monthly fee covers service for that month. For example: If you are auto charged on February 1st, this covers service stops in the month of February.

Yes! Please see our Event Composting page on our website for more information and how to request more information.

If you need to end your pickup service, please let us know as soon as possible! We will stop by one last time to pickup any remaining buckets or bucket locks you may have. You are responsible for paying for this last pickup. Send us an email to compost@theurbancanopy.org or login to your member portal to Request to Cancel. You can find this feature under the Account & Billing drown down menu.

We do not accept compostable diapers because we cannot accept human waste of any kind.

You can pick up a bucket from our booth at any of the farmers markets we attend. Market customers can pick up a bucket and drop it off when it gets full. It costs $5 for your first bucket and $5 per bucket swap.

Please note! If you sign up for our residential pickup service, you cannot drop off at farmers markets. If you drop off buckets at markets, we cannot do at home pickups, unless you sign up for that service on our website. Both of these billing systems are separate and independent of each other. If you drop your bucket off at the market, you don’t qualify for Compost Club’s reward program since the swap is discounted.

For a list of what can and can’t go in the bucket, look here.

For a list of ways to keep a nice bucket, look here.

No! Unfortunately biodegradable only means that the product will break down into its core components over time, with plastic products this leaves potentially dangerous material in the environment long after the product has “Degraded”. Only plastic products marked as BPA certified compostables can be safely composted. For any questions please email Compost@theurbancanopy.org with a picture or link to the product description and we will research it for you.

When this happens, many members save their scraps in their fridge, freezer, or in other containers or bags. When your new bucket arrives, transfer them into that new container.

If you intend to leave compostables out for your first pickup, please send compost@theurbancanopy.org an email (in advance) or send us a message in your member portal,  so that we can notify our drivers. 

Keep in mind that the container or bag you place the extra material in will not be returned to you. Wet material (like food scraps) has to be placed in a sealed plastic container, so that it doesn’t attract unwanted pests. Dry material can be placed in a paper bag or a plastic container.

You can get buckets from Jimmy John’s locations. They give away used pickle buckets for free! Let them know you are using it for composting and they are usually happy to give them away.

Now that The Urban Canopy and Healthy Soil have combined forces, "Healthy Soil Compost" is our brand of finished compost for retail purchase, or as a reward after every tenth pickup to Compost Club Members. Please reach out to compost@theurbancanopy.org to confirm your reward choice or to make a bulk soil purchase. You can purchase 5-gallon buckets of compost in the Shop in your member portal.